Consumer panel for CAA
January 24th, 2012 by elisa

The Civil Aviation Authority is currently advertising for a Chair to a new consumer panel which will give feedback from passengers.

The panel is expected to provide oversight and advice on the CAA’s regulatory approach, and will be  sufficiently independent to hold the CAA to account and act in consumer’s interests.

CAA chair Dame Deirdre Hutton said: “The panel will provide a consumer perspective on all aspects of the CAA’s work. But its main focus will be on how regulation affects the everyday passenger experience.

“We want the panel to shine a light on the passenger experience of air travel and suggest practical solutions to problems they identify.”

The successful applicant will be expected to play a significant part in shaping their role and that of the panel, which will consist of seven consumer and aviation experts.



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