BA apologise for mistaken emergency announcement
August 31st, 2010 by elisa

Passengers on a flight from Heathrow to Hong Kong were horrified to be played an emergency message which told them they were going to make an emergency landing in the sea. The automated message told passengers “This is an emergency. We may shortly need to make an emergency landing on water.”

Luckily, the message was played in error and the flight was not in any trouble. Cabin crew quickly reassured the passengers that the message was a mistake, but the airline, British Airways has had to make a more formal public apology to passengers.

BA said the emergency message was triggered by a computer. A spokesman for the airline added: “We would like to apologise to passengers on board the flight for causing them undue distress.

“Our cabin crew immediately made an announcement following the message advising customers that it was played in error and that the flight would continue as normal.”

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