Government reaction to ash chaos “woefully lacking”
May 30th, 2010 by elisa

The Government’s response to the volcanic ash crisis has been branded “woefully lacking” by corporate travel buyers. Over 72% of travel and meetings buyers said that the Government could have done more to assist them in research published by the Institute of Travel & Meetings UK & Ireland.

Planning and communication clarity were cited as particular areas the Government could have improved on. The research also found that by the time the ash cloud became major news on 15th April, more than two thirds of travel managers had already implemented contingency plans.

Buyers said that most of the supplier community had done what they could to assist companies, but price increases for services were reported across the board, especially in the hotel sector.

The survey was undertaken straight after the initial wave of ash chaos in order to understand the reaction of those managing business travel and meetings in their companies and the level of support they received throughout the crisis.

ITM CEO Paul Tilstone said: “In general the reaction to the crisis was measured and effective, a result of crisis management systems having been finely tuned over the years, but the support of stakeholders outside of the industry appears to be woefully lacking.

“As a result, ITM commits to better engage with government and the media in the future to provide more effective assistance and communication at times of crisis.”

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