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BA best airline but outranked in value for money
May 5th, 2014 by elisa

Good news for British Airways, which has been ranked best airline in almost every category except value by a Skyscanner survey.

BA came first for its food and drink, onboard experience, its style and customer service in short-haul flights, but ranked third in ‘best value for money’. It was beaten by Easyjet in second place, and little-known airline, Norwegian, in first place.

Norwegian was a surprise contender and fared extremely well in the survey, biting at BA’s heels in second place for most of the categories.

Skyscanner’s Mary Porter said: “Being a Superbrand and one which Brits are very proud of, it’s perhaps not surprising that British Airways has scooped the top spot in our survey.

“However it is particularly interesting to see such strong results for a far less well-known airline, with Norwegian taking second place and goes to show that low cost does not necessarily mean an inferior product or service.”

The survey was of 4,000 British travellers, surveyed on their opinion of airlines’ short-haul flights from the UK.


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