Ryanair and Easyjet have been fined by Italy‘s antitrust watchdog for misleading customers over travel insurance.
The watchdog, AGCM, said the airlines had not given sufficient information for customers to make an informed choice when buying travel insurance. It said that the websites weren’t clear enough when it came to explaining what risks were covered, and that the cost of requesting a refund was higher than the insurance itself, with excess fees disproportionately high.
In Ryanair’s case, the watchdog said that the option to refuse the insurance was too difficult to find on the website, with the tick box located on a countries drop-down menu between the Netherlands and Norway.
Ryanair was fined €850,000, which it says it will appeal. However, it will amend its website.
Ryanair’s Robin Kiely said: “We note this ruling and while we disagree with its findings and have instructed our lawyers to appeal, we will be amending our website accordingly.”
Easyjet was fined €200,000 because it had already made amendments to its website.
An Easyjet spokeswoman said: “Easyjet is disappointed by AGCM’s decision to fine the airline for the way it sold its travel insurance product in Italy. All of the issues raised in the decision have already been remedied in consultation with the AGCM and our insurance partner Allianz. Easyjet will examine the decision and review its options.”