Ryanair works on better customer service
October 27th, 2013 by elisa

Ryanair has been taking a look at its customer service and has decided to make some improvements.

From 1st November, customers booking directly through the website will be given a 24-hour grace period in which to correct any minor errors, such as names, spellings or routings made in their original booking. However, this allowance will not apply to bookings made by travel agents.

The airline will also operate ‘quiet flights’ before 8am and after 9pm. This means that apart from the required safety announcements, there will be no other public broadcasts, allowing passengers to sleep or read in peace and quiet.

The ‘Recaptcha’ security code will also be removed from the website for individual bookings.

From 1st December, passengers will be allowed a second small carry-on bag. The charge for a boarding card reissue from those already checked in online will be dramatically reduced from £70/€70 to £15/€15; however those who fail to check-in online at all will still pay a €70/£70 airport check-in fee.


If you’re booking a flight to one of Ryanair’s destinations, make sure to check out our website for quality holiday villas.


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