Stepping into the fast-paced world of Twitter, the Foreign & Commonwealth Office has launched its trial of one-to-one travel advice on the social media platform.
Answers to travel-related questions will be given by the FCO’s dedicated travel advice and consular team for a two month trial. The teams will aim to respond within 30 minutes to tweets between 9am and 6pm weekdays, UK time. Questions outside of working hours will only be answered in the event of a crisis situation, otherwise they will be picked up the next working day.
Most queries will be answered on Twitter, but enquiries involving personal information will be taken offline.
The FCO said the service responds to customer demand for more accessible information and online services.
Queries about anything from travel safety, passports, visas, and problems abroad should be sent to @FCOtravel