An organisation set up to help passengers claim compensation for flight disruptions has revealed the airports which suffer the worst delays.
Refund.me allows passengers to upload their claim information to the website where it will be assessed and generate a claim letter with all the relevant details on the passenger’s behalf. It works on a no win, no fee basis and will take 25% of the compensation plus VAT if successful.
“Many passengers are not aware of their rights, and those who are and try to file a claim face a complicated bureaucratic system impeding their claims”, said CEO Eve Büchner.
Refund.me said that users of the online widget and mobile app made more claims for delayed flight arrivals at Frankfurt Airport, followed by Manchester, Stansted and Gatwick.
Frankfurt also came first for flight cancellations, with Franz Joseph Strauss in Munich and Charles de Gaulle in Paris in second and third place. Gatwick slipped into fourth place, Heathrow came eighth and Manchester 10th.
UK airports with flights most likely to arrive on time were London City, Stansted, Edinburgh and Glasgow.