Don’t carry your jacket and a book on a flight, you may get asked to leave!
November 18th, 2012 by elisa

Considering tying a jumper around your waist or slung over your arm while boarding a plane? Think again! According to a new passenger survey, passengers have been banned from flights for trying to board while carrying jumpers and jackets.

The survey, by Budget Airline Watch and WhichBudget, revealed the extent of the problem by reporting passengers which claim to have been banned from boarding flights for refusing to throw away “excess jumpers and jackets”; others have been charged for going over their baggage allowance by the weight of a bar of soap (100g), and were not allowed to redistribute the weight to another checked bag.

One passenger on Easyjet was asked if she’d mind leaving her check-in luggage behind because the aircraft was full to capacity. Passengers on various airlines had to return to the gate from the aircraft in order to double-check the size of their carry-on case, and in a well-publicised incident recently, a female passenger was arrested on a Ryanair flight for arguing with staff after allegedly trying to carry on a book and a scroll with her carry-on bag.

Of the 340 passengers who responded to the survey, two-thirds believed budget airlines to offer value for money, compared to only a third who thought they provided good service.  Topping the good service list was Easyjet, with Ryanair flying low at the bottom with 77% of passengers believing it to offer the worst service.

Jo Chipchase of consumer advice site Budget Airline Watch said: “The results of the survey highlight our overriding concern that profits gained through baggage fees and ancillary revenues are placed way ahead of customer service these days.

“It has reached the point where passengers expect to receive lousy treatment from budget airlines and try to work around it, as best they can. In the survey, we even had reports of check-in staff refusing to help passengers and swearing at them! And, all things considered, it’s hardly a big surprise that Ryanair has won the ‘worst customer service’ category.”


If you have had any luggage or other customer-service related experiences, please share them below.


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