Ancillary services sold by airlines such as car hire, accommodation and check-in luggage earned them a record amount in revenue last year, according to new reasearch.
The research by IdeasWorks Company for Amadeus showed that ancillary revenue was up 66% over 2009, and grew to €18.23 billion in 2011. These figures are based on the data of 50 airlines which disclosed some type of ancillary revenue activity in 2011.
Holger Taubmann, senior VP, distribution at Amadeus said: “We’ve seen the industry move swiftly to grasp some clear opportunities for providing ancillary services, such as baggage fees, extra legroom and on-board catering.”
United Airlines earned the most from ancillary revenue, €4.16bn for the carrier last year. Delta Air Lines earned €2.03bn and American Airlines €1.7bn. Fourth highest was Qantas with €1.14bn.