Iceland Express bookings controversy
June 4th, 2012 by elisa

Iceland Express, a budget airline, has risked damaging its reputation after cancelling bookings for one of its seven weekly flights to Gatwick, and switching the service to Stansted instead.

Passengers were informed by email that their Tuesday flights from Reykjavik to Gatwick were cancelled, so they should call the airline’s reservations centre to re-book. It said passengers could get a full refund or re-book at no extra cost, even if the flight was more expensive than their original one. The airline has now also agreed to absorb any rise in taxes caused by APD, following complaints from passengers.

Chief commercial officer Thorunn Reynisdóttir excused the action as a supply and demand concern: “Operating a low-fare model, we run on a supply and demand basis. We offer several dedicated routes all year round, but may alter frequency of flights in order to meet demand elsewhere.

“Our summer schedules have been promoted in the UK for several months now and to offer passengers further choice we have added Edinburgh and Stansted to the summer schedule which does mean that our flights from Gatwick have changed.”

The airline will operate one flight a week from Stansted until 20th June, after which it will add a Friday flight until the end of August.


»  Substance:WordPress   »  Style:Ahren Ahimsa
© Copyright