Watch out if you’re flying with Ryanair this weekend, as passengers could be hit with a £60 per person charge if they fail to check in earlier than normal.
The airline is closing its website from 10pm on Friday and all day Saturday for an upgrade, plus the check-in service will be unavailable from 4pm on Friday. Despite this inconvenience to its customers, Ryanair has confirmed that it will not waiver the £60 (or €60 outside the UK) charge if passengers are unable to check in and print their boarding passes themselves.
Ryanair says it is contacting all passengers travelling this weekend to inform them of the news. This will not be very helpful for those already on holiday who may be taking a break from looking at emails in order to relax. These passengers may only find out about the fee when they get to the airport.
Dan Plant, MoneySavingExpert.com money analyst, said: “All websites need a bit of downtime for maintenance now and then, but to wallop every unsuspecting customer with a £60 charge if they don’t spot this in time is absolutely outrageous.
“Spare a thought for all the holidaymakers who have turned off emails to relax, who may not receive Ryanair’s message and face having to empty their wallets at check-in.
“To not allow any exemptions for this is a spectacularly poor show.”
Ryanair’s Stephen McNamara said: “As ‘Manage my Booking’ will be unavailable during this website closure, we have advised all passengers due to travel over the coming weekend to check-in on Ryanair.com before 4pm on Friday.”
The airline’s policy states however, that passengers must print off their boarding passes at least four hours before their flight departure to avoid the fee. This will of course, not be possible this weekend.
It might also be prudent for those travelling on Sunday to check in and print off their boarding passes early in case the website upgrade overruns.