Which? has revealed the best and worst airlines in a survey taken from opinions of over 8,000 of its members. The survey was based on overall experience and likelihood of recommending an airline to a friend.
Top of the short-haul category with a customer score of 76% was Swiss International Air Lines, Aer Lingus came second with 67%. The worst scores were those of Thomas Cook Airlines with 37% and not far off with 38%, Ryanair.
Thomas Cook Airlines scored only one star for cabin environment, whereas Ryanair scored one for boarding, both scored two stars for value for money.
In the long-haul category, Singapore Airlines with 89% and Air New Zealand with 88% headed the pack.
Rochelle Turner, Head of Research, Which? Travel, commented on the importance of a good flight to a holiday:”The airline you choose can have a big impact on your trip, making the difference between arriving feeling tired or refreshed.
“The top-rated airlines all score highly for both the cost and value for money of the flight and most still include free hold luggage, plus onboard drinks and snacks in the ticket price – something clearly prized by travellers.”