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No more pre-ticked extras
October 12th, 2011 by elisa

Every time I book a flight I find that there has been a box pre-ticked opting me into buying insurance and other extras, at a cost of course. I often find myself having to view each page during the booking process with extreme care in order to un-tick just such boxes to ensure I won’t unwittingly be paying for something I don’t want. Many other travellers must feel the same as a new legislation has been introduced to stop airlines from pre-ticking boxes for extras.

EU ministers meeting in Luxembourg have passed a set of rules aimed at strengthening consumer rights, which the EU parliament backed in June. Online traders will have to disclose the total cost of a product – including fees – and customers will have to actively opt-in to extras, making it a clearer process for all.

Customers will also have a 14 day ‘cooling off’ period and will be exempt from costs if they were not properly informed before the purchase.

Travel firms will not be allowed to make a profit from the charge levied on customers for using a credit card, and will only be permitted to charge customers basic call rates. They will however have two years to implement the rules; so, a slow but welcome transition. What do you think? Please let us know your comments below.

 


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