Gatwick customer comments on the up
April 11th, 2011 by elisa

Gatwick Airport is getting more compliments than complaints. Customer complaints have fallen 15% since the launch of a new staff training programme and compliments are up 94% from last year according to CEO Stewart Wingate

Half of the airport’s 1,500 front-line staff have achieved City & Guild Level 2 Award in ‘Delivering Excellent Customer Service’ with the rest due to complete their training in October.

The training is part of Tourism South East’s ‘Welcome Host Gold Programme’ funded by the South East Development Agency (SEEDA). It was launched to improve the levels of customer services across the South East.

“Our priority under new ownership is to deliver the best end-to-end passenger experience through the airport and make Gatwick London’s airport of choice,” said Wingate.

“Passengers will judge their experience of Gatwick not just on the quality of the airport facilities but also on the friendliness and helpfulness of our staff. That is why we are investing in the training and development of our people at the same time as we invest to improve the physical environment of the airport.”



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