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Ryanair drop in performance
August 28th, 2010 by elisa

There was a slight dip in Ryanair‘s punctuality last month. According to its own customer service statistics only 78 percent of its flights were on-time in July, compared with 85 percent in July 2009.

 The airline also received 0.73 complaints for every 1,000 passengers compared with 0.67 complaints per 1,000 last year.

There were fewer baggage complaints however; only 0.37 for every 1,000 passengers compared with 0.7 last year. This could be because of the large increase in baggage fees this summer which must have encouraged more passengers to travel with only hand luggage.


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