EU passenger compensation must be re-thought say WTTC
August 16th, 2010 by elisa

EU legislation over passenger compensation must change in light of the disruption caused by the ash crisis says the World Travel & Tourism Council. It says the European Commission needs to re-examine compensation legislation.

“While passengers should certainly be reimbursed for out of pocket expenses, the fallout of the volcanic ash cloud is unduly impacting an industry that is already subject to excessive regulation and taxation,” said Jean-Claude Baumgarten, president & CEO.

“This situation originated from force majeur and not as a result of mismanagement by airlines and tour operators. We believe it is time the EC recognise this and re-examine how the legislation is applied in such circumstances.

“We cannot help but think tourism is being punished for circumstances not of its making.”

In further criticism, the WTTC also said the industry is already burdened with visa policies and processes, taxation and infrastructure restrictions such as airport expansion.

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