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Panorama programme fails to “expose” budget airline Ryanair
October 14th, 2009 by elisa

Ryanayr to Fly by turydddu.

Ryanair picture by Flickr User Turydddu

The recent BBC 1 Panorama investigation into Ryanair didn’t manage to expose anything particularly new on the budget airline’s successful business model, according to Janet Titterton, business planning director at ancillary revenue specialist Collinson Latitude. She said the programme provided “little new information” about the Irish carrier’s unprecedented success.

“It’s easy to criticise the Ryanair strategy of unbundling, but it appears to be working in a sector besieged with financial challenges,” she said.

Ryanair CEO Michael O’Leary had accused Panorama of planning a ‘hatchet job’ on the airline which caused a row to blow up over guidelines set in order for him to be interviewed on the programme.

Titterton said: “The danger for brands looking to emulate the model is that they become so focused on the incremental revenue that can be derived from product unbundling, that they forget about the promises they’ve made to their customers.

“Ryanair’s model succeeds as it remains true to a low cost carrier business strategy, pushing its ‘best price’ positioning.”

Titterton added: “It’s too simple to suggest that the Ryanair model is wicked. More to the point is the reality that brands survive when their priority is to build long-term customer relationships – not short-term profits.”


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